Why is safer to order online?

Some of our customers are concerned about ordering online. This page explains why its safer to order online compared to telephoning or sending cheques/checks.

Why is it safer to order online?
When you order online with us you fill in you contact details on our servers. Then are then passed to our banks computers (HSBC and their agent PROTX) where you are asked to type in your card details. We never actually get to see you card details; HSBC just lets us know (electronically) whether it was successful or failed. When you order online WE NEVER get to see your cards and couldn’t if we wanted to.

The papers say online fraud is increasing, it can’t be safe!
It is true, online fraud is increasing. However the papers normally fail to explain what is classed as online fraud. If someone steals your credit card from your wallet or bag and then uses it to buy online, this will be classed as online fraud. In the UK this type of crime is increasing because retail shops are now using “chip and pin”. In effect the crime is switching from the high street to online, but the criminals still need to get hold of your card details in the first place.

Will I be asked for my “chip and pin” number (UK only)?
Chip and pin does not work online. The banks are working on new systems for use online.

What about hackers breaking into your website and stealing my details?
Poorly built websites can make it easy for hackers to break into the website; we have invested a lot of time insuring our site is hacker proof. Even in the very unlikely event that a hacker broke into our site, they would be disappointed. Remember we don’t store any credit card details!

Is it safer online compared to ordering over the phone?
Amazingly it is. If you order online we don’t get to see you card details, when your order over the phone we do. We prefer it when you order online because you are able to visiualy double check the address and order details yourself.

Is it safer to send a cheque/check?
Definitely not. They can and do get lost in the post. Processing a cheque can increase the time to dispatch by up tp 10 days and people sometimes send the wrong amount which delays things further.

Will you pass my details on to third parties?
We don’t pass anything on to third parties. It’s that simple.

Why should I trust you?
We have been running as a limited company since 2002, are VAT register and have sold to over 55 countries. We have processed thousands of transaction successfully and securely. Our staff have been running online stores since 1999.

How long do you keep my card details?
If you order online we don’t keep your card details. We only get to see your card details if you place on order over the phone. These details are destroyed after the order has been processed.

Do you use a secure server?
Yes we do. An SSL secure server.

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